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Customer Service
Personalised Bears Order Information
Placing an order for a Personalised Bear
Please be aware that once you have submitted your order we are unable to amend personalisation details unless customer services are notified of any required changes within 2 hours of order placement.
Should you wish to cancel your personalised bear order please ensure you contact customer services within 2 hours of placing your order.
Due to our fast order turnaround, we are unable to cancel or refund any orders containing personalisation unless customer services are notified within this time frame.
Personalised Bears Order Processing Time:
For personalised items ordered with our Standard Delivery option, processing time will be approximately an additional 2 business days on top of our stated delivery time.
For personalised bears ordered via our Next Day Delivery option, will be processed and dispatched the same day if ordered before the cut off time of 1.30pm.
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By Mail The Creative Gift Company Teddy Bears and Soft Toys |